Cancellation Policy
Sadly we are unable to provide refunds if you are unable to join us. This also includes refunds due to inclement weather.
Please try and reschedule your booking rather than cancel.
We will refund our fees, however there may be booking agent or third party payment fees which may be non refundable.
Payment in full required 28 days prior to check in date, bookings can then only be refunded in full if your pitch or bell tent can be relet, to the relet price.
Deposits are required within 48 hours of booking, Deposits are non refundable.
Covid cancellations will be in line with current government guidelines.
Booking Policy
Glamping check in 2pm and check out 10am.
Camping check in 12 noon and check out 12 noon, late or early check out.
Late check in after 8pm must be by prior agreement.
Late and early check in on request if possible.
Camping late or early check in/out – £5, Glamping late or early check out – £40.
The glamping tent is set up for 2 adults. You are welcome to bring camp beds or a tent for children. Please bring sleeping bags for these, but full bed linen is provided for the double bed.
The Shepherds hut is set up for 2 adults. If you want to bring the children, you are welcome to set up your own tents with bedding in the field.
If you have additional unauthorized guests, extra charges apply.
2 dogs per booking, any more must be agreed prior to booking.
This is a quiet site, a place to get away from it all, it is quiet time after 8pm until 9.30 am.
No bookings of 4 or more adults per pitch are allowed, except immediate family.
Exclusive booking of the whole site is available by speaking directly to Ian & Emma.
No hen or stag parties.
Terms & Conditions
Booking Policy
Bookings must not be for more than 28 consecutive nights.
Under 18’s must be accompanied by their parents or guardians.
No charging of electric vehicles, there are electric charging points in Tenbury Wells.
Late arrivals must notify us as soon as possible.
No refunds or cancellations for inclement weather, late arrivals or early departures.
In event of a complaint please speak to us immediately, complaints cannot be dealt with once you have left.
Dogs must be kept under control and must not interfere with other guests or invade their space.
This is a quiet peaceful site, no load radios etc, quiet time between 8pm and 9.30am. No generators are allowed. There are solar charging points available.
Radios, music etc must be kept at a low volume, Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of guests who’s behaviour is deemed unsuitable, or who try to sleep more than 2 adults in our glamping accommodation, or 3 adults on a grass pitch. no refunds will be offered.
Your unit should be left clean and tidy, a charge of £50 can be invoiced or if a specialist clean by external contractors is required the full cost along with any other direct costs, will be invoiced.
Minimum spacing of 10 metres between pitches.
BBQs are permitted but must be raised off the ground, using the BBQ stations for the glamping or the bricks and slabs provided in the camping.
The use of our Fire pits are permitted, but not open fires with out a fire pit.
Fire arms are not permitted.
The flying of kites is not permitted due to overhead electrical cables.
Please keep to the public footpaths and adhere to the country code.
Prior consent must be given before any non residential guests visit the site. Any additional tents must be booked onto a pitch. Non residential guest may be asked to leave immediate if they have not had our prior consent, the number of non residential guest on any one pitch must not exceed the number of adult guests booked on that said pitch.
All vehicles must be parked in the designated areas.
Cars must be left in the parking area once tents are set up unless part of the accommodation.
Discount Codes and Vouchers
Only one discount code can be used per booking. They cannot be used in conjunctions with any other offer.
